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This is Quality & Safety Initiatives 1. Can you describe a time when you encountered a patient safety issue or potential problem. 2. How did you handle the situation? 3. What barriers did you encountered that influenced quality patient care? Safe patient care? Suggested reading: Josies story: A mothers Crusade to make medical care safe by Sorrel King This topic is Conflict Resolution and Fostering a Culture of Respect 1. Kindly reflect on a time you had a conflict with a colleague of a different situation with a patient/family member. 2. How did you resolve the conflict and what did you learn from the situation?